The Invisible Work of the Commercial Janitorial & Facility Maintenance Industry
There is a certain invisible factor to janitorial and maintenance teams. The better job your commercial janitorial partner is doing, the less you will notice their efforts, but if the relationship doesn’t meet expectations…
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World Class Customer Service Isn’t a Myth
World class customer service isn’t a myth, and it doesn’t happen by accident. World class customer service takes intentional thought, consistent reinforcement and constant communication. Aristotle once said, “Excellence is never an accident. It is always the result of high intention, sincere effort, and intelligent execution; it represents the wise choice of many alternatives – […]
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Pros and Cons of Outsourcing Janitorial Services
Outsourcing commercial janitorial services has become increasingly common for large facilities who are looking to improve professionalism and add value, while reducing labor budgets. While weighing how to increase operational efficiencies, keep within budgets and utilize fewer resources, many facility managers are turning to the opportunity of contracting a janitorial workforce as a viable cost-cutting […]
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5 Ways the Internet of Things (IoT) is Transforming the Janitorial Industry
The Internet of Things (IoT) is transforming the world around us – even the janitorial industry. But, first, what is the IoT? Every day “smart” Internet-connected devices are being used to extract data and help analyze insights about the world around us. These connected “things” include sensors in nearly everything, including cellphones, coffee makers, wearable […]
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The Human Factor in Customer Service Training
No matter what your industry, customer service plays a key role in how you define (and hopefully exceed) the expectations of your customers, vendors and employees. When it comes to the janitorial and building services industry, the human interaction factor is often overlooked when it comes to the roles these team members play in your […]
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