See Something, Say Something: Effective Communication with Stakeholders

The role of facilities managers is changing. Over the last year, FMs have been at the frontlines of a global pandemic and tasked with keeping stakeholders at properties across the globe as safe as possible. Ensuring that these stakeholders – employees, customers, and property managers – feel at ease means effective communication in every direction…. Read More

Cost of Slips and Falls in the Workplace

Price of Safety Slips and Falls

From Dick Van Dyke to Will Ferrell, comedians have long made us laugh with their physical comedy. However, there is nothing funny about the real cost – and danger – of slips and falls. In 2015, the U.S. Bureau of Labor Statistics reported 223,000 non-fatal falls in the workplace. Over 65% of those falls were… Read More

World Class Customer Service Isn’t a Myth

Customer Service Myth

World class customer service isn’t a myth, and it doesn’t happen by accident. World class customer service takes intentional thought, consistent reinforcement and constant communication. Aristotle once said, “Excellence is never an accident. It is always the result of high intention, sincere effort, and intelligent execution; it represents the wise choice of many alternatives –… Read More

Germs 1,300. Hand Dryers 1.

Ever since the invent of the modern, high speed hand dryer there has been much debate about which is better – paper towels or hand dryers? With today’s technology, high-tech hand dryers have been proven to offer superior cost and energy savings over their life cycle – a savings of up to 98% versus paper… Read More

Unisex restrooms: What’s a cleaner to do?

Unisex restrooms are becoming increasingly more common in schools, restaurants and other public facilities across the country. Unisex restrooms are already mandated by law for single stall restrooms in businesses and public places in West Hollywood, with San Francisco and other cities starting to propose similar legislation. In Philadelphia, legislation was already passed requiring new… Read More