Jonas Salk once said, “The reward for good work is the opportunity to do more.” This is particularly true for the commercial janitorial and facility services industry where good work often goes unnoticed.
There is a certain invisible factor to janitorial and maintenance teams. These workers are often scheduled for second or third shift to clean the building during off hours. Their efforts go well beyond keeping your facility pristine – they also keep occupants healthy, help to reduce accidents and are often the first to encounter and often address a facility or safety issue.
Recent research shows contract cleaning is one of the fastest growing occupations in the United States. The better job your commercial janitorial partner is doing, the less you will notice their efforts and the more likely you are to continue with their services. However, if the job doesn’t meet expectations, there is an immediate negative impact to the contract relationship.
According to market researcher Brandon Gaille, “The average cleaning company loses up to 55 percent of its customer base every year because of a lack of service quality or simple non-performance.” When budgets are reduced, janitorial and maintenance are often the first contracts to be cut, either with an in-house or lower-priced provider. However, there is a science to providing a clean, healthy and safe working environment. The quality of work performed is never invisible (even if the workers sometimes are).
