We often talk about our national reach, local touch. But what does that really mean?
It means that ESC and FBS are one family of companies with a relentless passion for being customer-focused. We offer janitorial and facility maintenance services in over 33 states utilizing best practices. Our goal is to deliver not just great service, but the best service in the industry. True devotion to our customer’s needs is in our company DNA.
People are the heart and soul of our business. We believe that in order to best serve our customers we need to first invest in the best training in the industry for all our team members. We strive to offer our people careers, not just jobs. We employ highly motivated people locally who take pride in their work and in making your facility shine. We have an amazing team of regional managerial teams who are empowered to make good decision quickly. We have an executive team with over 100 years of combined management experience who make a point to regularly visit each customer and every facility.
From informal barbeques with building security and administrative staff to regular touch base meetings, we believe it’s important to truly get to know our customers, their teams and their buildings. We believe that devotion to customer service means nurturing long-term relationships with our customers. While some of our competitors only step in if there is a problem or contract renewal, we are committed to regularly meeting throughout the year. We have rigorous quality assurance programs to ensure that the highest standards are not only met, but are exceeded. If ever there is a problem, an executive manager will be at your facility in 2 hours or less. No other company offers that local dedication to customer service.
As Founder & President Todd Videon says, “Getting it right every day is very important to us. You’re only as good as your last 24 hours.”
There is a reason why ESC has one of the highest customer retention levels in the business – our people, our passion and our performance. At ESC, we truly believe that it’s not just what we do, but how we do things and why. We believe that our national reach, local touch philosophy delivers a dramatically superior experience for you, your buildings, your tenants and their customers.