Operations and Maintenance Benchmarks – Are You Measuring What You Manage?
IFMA’s Operations and Maintenance Benchmarks report offers valuable data to help you measure how your organization ranks against others in the industry as well as areas where you can improve facility operations. When properly applied, benchmarking can help you identify costly or inefficient practices and quantify your department’s overall contribution to the bottom line. The […]
Learn moreBenchmarking Your Janitorial Performance
We all know that benchmarking is important, but as a facility manager how do you best determine the measures for your janitorial costs? These days, we are all being asked to do more with less resources. Benchmarking can help determine that you have the right scope of work and the right amount of assigned resources. […]
Learn moreDo You Have Reliable Quality Assurance in Your Janitorial Service?
Quality assurance is more than a catchphrase, it’s a way of doing business. There are many aspects of a facility’s operations that affect employee performance and the quality of their work. A quality assurance program needs to establish a quality environment – an environment that focuses on customers, involves employees, measures performance and is continuously […]
Learn more5 Star Hotel Service in YOUR Building?
Does your building offer 5 Star service? Well, why not? Striving for excellence is a GOOD thing. While beauty is, as they say, in the eye of the beholder, 5 Star service can be defined by an overall first-class customer experience – impeccably clean facilities, service that consistently goes above and beyond and helpful staff […]
Learn moreHow to Optimize Your Building Management Budget
It’s no secret that budgets are tightening up in all fields of building management. This is also true in the janitorial services area. You want the “best bang for your buck.” Who doesn’t? Selecting an outsource maintenance company can be daunting. But it doesn’t have to be! Begin by identifying your building’s requirements. Be precise! […]
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