Do You Have Reliable Quality Assurance in Your Janitorial Service?
Quality assurance is more than a catchphrase, it’s a way of doing business. There are many aspects of a facility’s operations that affect employee performance and the quality of their work. A quality assurance program needs to establish a quality environment – an environment that focuses on customers, involves employees, measures performance and is continuously […]
Learn moreDay vs. Night Cleaning
There seems to be an evolution in industry thinking regarding day versus night janitorial services. Building tenants have normally been accustomed to coming to work in the morning to see their building spotless, as a result of the efforts of a night-cleaning crew. Wastebaskets are emptied, restrooms cleaned, floors vacuumed and mopped during the nighttime […]
Learn more5 Star Hotel Service in YOUR Building?
Does your building offer 5 Star service? Well, why not? Striving for excellence is a GOOD thing. While beauty is, as they say, in the eye of the beholder, 5 Star service can be defined by an overall first-class customer experience – impeccably clean facilities, service that consistently goes above and beyond and helpful staff […]
Learn moreHow to Optimize Your Building Management Budget
It’s no secret that budgets are tightening up in all fields of building management. This is also true in the janitorial services area. You want the “best bang for your buck.” Who doesn’t? Selecting an outsource maintenance company can be daunting. But it doesn’t have to be! Begin by identifying your building’s requirements. Be precise! […]
Learn moreExcellence is Never an Accident. 3 Tips to Improve Your Customer Service – and Your Bottom Line.
We all have slightly different expectations of what makes for exceptional customer service. Whether the business interaction takes place at a local supermarket, auto repair shop or a corporate office, how you exceed your customer expectations can take your relationships from good to great, increase customer loyalty and create a culture of excellence within your […]
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